A clear and supportive path forward

Yes. If there is a particular clinician you would like to see, please let us know when making your enquiry. We’ll always do our best to accommodate clinician preferences where possible. However, appointment availability can vary, and our team may recommend another clinician with earlier availability who is well suited to your needs and goals. You also have the option of being placed on your preferred clinician’s waitlist if they currently have no availability.

Yes. Eligible clients may be able to access Medicare rebates through a Mental Health Care Plan provided by their GP. Please speak with your GP or contact our team if you have any questions about eligibility or referrals.

You may be able to—it depends on your level of cover. We can swipe your health insurance card before you pay, and any rebate will be applied immediately, so you only pay the gap. Keep in mind that you can’t claim both Medicare and private health insurance for the same appointment.

Once we receive your enquiry, our team will review the information provided and contact you to discuss options and next steps. This may include recommending a clinician, discussing appointment availability, and answering any questions about referrals, funding, or the services available.

We will often contact you within 2 business days. Sometimes we may consult with clinicians first, which may take up to 1 week. You’re also welcome to ring us at any time to check progress and ask questions.

That’s completely okay.

You don’t need to know exactly what service or clinician you’re looking for before contacting us. Our team will help guide you towards the most appropriate support, whether that’s with our clinicians or another path.

While charges vary according to clinician qualifications, our most common fee is $240 per 1 hour session (OT starting from $193.99 per hour).

Assessment fees vary from $1,000 to $2,500, based on the type of assessment and the amount of appointment hours required. The fees cover a mix of face to face time, assessment, report writing and feedback. We can provide an indication of likely total cost upon booking, and then confirm any fee changes after your first session with the clinician if the plan needs adjusting.

Most therapy appointments run for 50–60 minutes, while assessment appointments may be longer. Your clinician or our administration team will discuss appointment lengths with you when booking.

Depending on your clinician and circumstances, telehealth appointments are likely to be available. Please speak with our team to discuss the options available.

Yes. Parents and caregivers are an important part of a child’s therapy journey.

Depending on your child’s age, needs, and goals, sessions may involve parents directly, include regular parent feedback, or focus on strategies that can be used at home. Your clinician will discuss the best approach with you.

No. You can contact Better Life directly to access most services. However, a referral may be required if you wish to access Medicare rebates or certain government-funded programs, such as Workcover or DVA.

Absolutely, we support NDIS participants to achieve their goals every day. Psychology and OT are often funded through the NDIS, under Capacity Building—Improved Daily Living. In some circumstances, other support budgets may also be used, depending on your situation. We’re always happy to discuss.

Yes, there is free parking at the clinic, as well as disabled parking and access.

We understand that circumstances can change. If you need to cancel or reschedule your appointment, please contact us as soon as possible. Appointments cancelled with less than one full business day’s notice may incur a cancellation fee.

See our full cancellation policy here.